Frequently Asked Questions

Click on one of the links below for an answer to some of our most frequently asked questions.
How do I register?
How do I pay for a lesson? Can I pay with a check or money order?
How do I take my lesson?
How long can I stay online and take a lesson?
How long is a lesson?
How can I learn about lesson instructors?
Can I purchase more than one lesson at a time?
What software do I need on my computer to take a lesson?
What hardware do I need to take a lesson?
How can I get technical support?
How do I get a refund?


How do I register?
Registering is easy and you only need to do it one time! If you are a first-time user, simply select the lesson you want to take. You’ll then come to a screen that asks you if you have already registered on Private Lessons Channel. Since you have not registered with Private Lessons Channel, click NO. This will take you to a screen where you will register. You’ll enter some general information about yourself and you will choose a user name and password that will be yours and yours alone every time you return to PLC. The information we ask about you is only to help make PLC easier to use when you come back again. Please note that we value your privacy as much as you do and will do our utmost to protect it at all times. Please see our Privacy Policy for details. 

How do I pay for a Lesson?
This is as easy as registering. Simply provide your credit card information to our secure server in the on-screen convenient form. If you are buying a subscription to a course on Private Lessons Channel, your credit card will be billed monthly in 3 installments.

By purchasing a course or product on Private Lessons Channel you agree that in the event your credit card becomes invalid, you will provide PLC with a new valid credit card upon request, to be charged for the payment of any outstanding balances owed to PLC.

If you would like to purchase a course without using a credt card, you can send a check or money order for the amount of the lesson/course to

Private Lessons Channel
Digital Directions International, Inc.
269 Sam Grange Ct
Carbondale, CO 81623

Please enclose a note that includes the name of the lesson/course you wish to purchase and your contact infromation (phone number and e-mail address). We will contact you by phone or e-mail when your check or money order has cleared.

How do I take my lesson?
To take your lesson or course, simply go to www.privatelessons.net and click on the login button. This will take you to a page which asks if you have ever registered with Private Lessons Channel. Since you have already registered and since you have already purchased a lesson, click on the YES button. This will take you to the login page. Enter your username and password and hit go. This will take you back to the Private Lessons Channel Home/Main page. On the Home/Main page, click on the Course Category where your lesson or course exists. The course categories are Arts & Crafts, Business & Finance, Career Development, Computer Skills, Home & Garden, Travel & Recreation, and Wellness. This will take you to the Course category page. Then using the scoll bar, scroll down to the lesson or course you purchased and click on the lesson or course. This will take you to the course teaser page. Using your scroll bar, scroll down to the tan box that reads TAKE LESSON. This will take you to the first page of the lesson or course you have purchased.


How long can I stay online and take a lesson?
There are several ways to purchase a lesson. How you choose to purchase a lesson will determine how long you will have to take a lesson.

PURCHASING A LESSON:
If you choose to purchase just a lesson, you can take your lesson for as long as you wish in a 7 day period from the time you start the lesson. That is, once you pay for a lesson, you can stay online as long as you want and come back to the lesson again and again for 7 days.

PURCHASING A COURSE:
If you choose to purchase a course, you will have access to all 3 Lesson Courses for 3 weeks and all 4 Lesson Courses for 4 weeks. You can take your Course for as long as you wish in that 3 or 4 week period. That is once you pay for a course, you can stay online for as long as you want and come back to the course again and again for the specified period.

PURCHASING A SUBSCRIPTION TO A COURSE
If you choose to purchase a subscription to a course, you will have access to the course for 3 months. You can take your Course for as long as you wish for 3 months. That is once you pay for a course, you can stay online for as long as you want and come back to the course again and again for 3 months.


How long is a lesson?
Lessons typically last from one to two hours. With this in mind all 3 lesson courses typically last for three to six hours, all 4 lesson courses typically last for four to eight hours depending on how fast you want to explore and learn.

The 1 Minute Learning Coruses, Westnet Computer Networking Courses, Mental Health Continuing Counselor Education Courses and Pharmacy Continuing Education Courses may require more time.

Our best advice is to take your time, enjoy, and learn!

How can I learn about lesson instructors?
We’ll have information about them in the lessons and, in some cases, links to their own Web sites or email addresses.

Can I purchase more than one lesson at a time?
Yes, you can. Purchase as many as you like at any time. . 

What software do I need on my computer to take a lesson?
You’ll need a browser, either Opera 4.0 or higher, Netscape 4.0 or higher, or Microsoft Internet Explorer 4.0 or higher. For many courses, you’ll need the plug-ins Real Audio, Flash and QuickTime. If you don’t have them already, you can get them now by clicking on their names above. They are easy to download and install and you only have to do it once. You can also get these plug-ins in the lessons where they are required. We strongly encourage you to have them. They are what help make the lessons so engaging.

What hardware do I need to take a lesson?
A PC with Speakers.

How Can I get technical support?
To report specific problems — technical difficulties or anything that interferes with your ability to use our products and services — click here to email us.

How do I get a refund?

The Private lessons Channel (www.privatelessons.net) is a web-based provider of trustworthy on-line courseware that is geared for the Adult Learner. Our aim is to help people take quality on-line courses in a variety of subjects.

We believe that the courseware we provide is of the highest quality.

However, should a customer decide that the courseware or products delivered is not what they wanted then the following refund policy shall be in effect:   

Refund Policy  

Refund requests must be submitted in writing - click here to email us.

Refunds will only be made if there is repeatable technical problem that is clearly the responsibility of The Private Lessons Channel and the customer informs PLC of this problem in a timely manner.

If you cancel your lesson, course purchase or subscription within 24 hours you will receive a full refund. NO refund after 24 hours.

Refunds will be made within 30 days of receipt of the request for refund.   

Your refund will be expedited when you provide us your customer ID number and the invoice number that was Emailed to you immediately after you originally signed up.

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